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Guild Mortgage Company and Quicken Loans Rank Highest in Customer Satisfaction

COSTA MESA, Calif.: 9 Nov. 2017 — The mortgage industry’s promise of technology creating a faster and easier mortgage origination process does not appear to be fully recognized, as mortgage customers are reporting slower purchase processes. That’s according to the J.D. Power 2017 U.S. Primary Mortgage Origination Satisfaction Study, released today, which finds that overall satisfaction with mortgage originators has declined this year, due in part to a perception of a slower process, despite a significant increase in the number of customers applying online.

“We’re at a critical inflection point in the mortgage industry where new technology and the growing use of digital mortgage application channels has made it possible for the origination process to move more quickly; however, the customer is still the final judge of speed and quality,” said Craig Martin, Director of the Mortgage Practice at J.D. Power . “A critical element of satisfaction is setting expectations, and this tends to be a weakness of technology, which is demonstrated by substantially lower satisfaction among customers who do not work with a human to complete their application.”

Following are some key findings of the study:

Primary Mortgage Originator Rankings

Quicken Loans ranks highest in mortgage origination satisfaction for an eighth consecutive year, achieving a score of 878, but this year the company is not alone. Guild Mortgage Company also achieved a score of 878. PrimeLending follows with a score of 859.

The 2017 U.S. Primary Mortgage Origination Satisfaction Study measures customer satisfaction with the mortgage origination experience in six factors (listed alphabetically): application/approval process; interaction; loan closing; loan offerings; onboarding; and problem resolution.

The study is based on responses from 5,893 customers who originated a new mortgage or refinanced within the past 12 months, and was fielded in July-August 2017.

For more information about the U.S. Primary Mortgage Origination Study, visit .

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.

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Overall satisfaction declines as purchase process slows: Organize Your Family:

Having a clean home and structured family life can have lasting positive effects on your children. Parents who keep their homes clean are more efficient and organized, which can over into their children’s habits.

A University of Michigan study indicated that the cleanliness of the homes children grow up in can predict their educational attainment and future earnings. Over several years, interviewers visited subjects homes and rated overall cleanliness on a five-point scale. 25 years later, researchers assessed the education level and earnings of the young adults who lived in those homes.

Out of the 3,395 young adults studied, the ones with the cleanest homes had attained more education and earned more money, as a pattern. There are small hacks you can do to keep your life and the lives of your children organized.

Organize Your Meals:

Having an organized kitchen and meal plan is linked to better food variety, diet quality and a lower body weight. In a study from the International Journal of Behavioral Nutrition and Physical Activity, those who planned meals were less likely to be overweight and obese. They were also shown to have a healthier diet.

Planning a menu, going grocery shopping, and cooking food yourself leads to higher quality meals. Studies have shown that eating out of the home is a risk factor for higher calorie and fat intake, as well as lower micronutrient intake. S tudies have linked eating out frequently with the risk of becoming overweight.

Planning to cook your meals at home using fresh, quality ingredients can add benefit to and even lengthen your life. Here are some easy tricks to weave into your daily life:

Organize Your Social Life:

Organizing your social life can not only help you make time for everyone who you care about but can lead to an overall feeling of satisfaction. The Department of Sociology at the University of North Carolina reports that taking time for social interaction relates to better physiological functioning and lower risk of physical disorders.

Conversely, having an unorganized life and cluttered spaces can lead to social isolation. Isolation has been shown to lead to disrupted sleep patterns, weakened immune systems, and higher levels of the stress hormone. Stuart Weitzman Polly Ballerinas Sale Huge Surprise kRDCgli6
found that social isolation can lead to a greater risk of heart failure.

Researchers at The University of Texas found that fostering strong relationships with friends, family and significant others leads to better health and a longer life . Here are some small ways to organize your social life and nurture relationships:

In addition to lasers used during your procedure, we also use a full range of diagnostic equipment that is not typically used during routine eye exams you may have had in the past. From your pre-operative consultation to your post-operative check-ups, we will only use the latest technology to ensure precise diagnosis and measurements.

Our laser technology ensures your laser eye procedure is precise, with minimal discomfort and fast recovery.

Unlike some LASIK clinics equipped with only one type of laser equipment, Lasik does not utilize a “one-size-fits-all” approach. Our advanced technology offers you a customizable experience that’s individualized for your unique vision conditions.

We care about your safety and comfort. That’s why we continually invest in advanced vision correction technologies, for diagnosis and treatment, to ensure you receive the best experience possible.

The LasikPlus Lifetime Advantage Plan

The Lifetime Advantage Plan provides one year of procedure-related follow-up care and, if necessary, re-treatment procedures for life.

Find a Partner LASIK PRK Doctor

Insurance Coverage

We are identified as a preferred LASIK provider by leading health care plans nationwide

* Including EyeMed, United Healthcare, Aetna, Cigna and WellPoint. ** All company logos are registered trademarks of their respective companies.

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The cost of LASIK will depend on a number of factors, including your prescription, the procedure to best correct your vision, and discounts through your health or vision insurance plan to name a few. Regardless of the package required for your vision correction needs, our prices are 20% below the national average price. The only way to obtain an exact cost is to have your free LASIK examination with us.

We offer a variety of financing options that fit almost any budget, from 0% interest or $0 down, to plans less than $100 per month. Financing is guaranteed as well.‡

Yes! Lasik offers guaranteed financing, including $0 down or 0% options, as well as extended payment options with monthly payments less than $100‡. You can be on your way to 20/20 vision with a monthly payment that works for you!

A flexible spending account (FSA) is an employer-sponsored benefit that allows you to deduct a percentage of your paycheck and use that money to pay for eligible medical expenses. This is done on a pretax basis, meaning the money is exempt from federal, state and social security taxes. It’s a nice option for employees who expect to incur medical expenses that won’t be reimbursed by regular health insurance plans.

LASIK is an increasingly common procedure, and finding a LASIK surgeon is perhaps one of the most important parts of your decision-making process. To ensure a safe and effective procedure, it is important to choose a surgeon who is well trained and highly experienced. To choose the best LASIK surgeon, you can use a number of resources including the Web research - board sites such as

(American Board of Ophthalmology),patient references, and the experiences of your friends and family.

Don’t bank entirely on the cost of LASIK

Some consumers may be enticed to visit a LASIK surgeon based solely on who advertises discounts or lower prices than other surgeons. While the price of the procedure can be a factor when choosing a LASIK surgeon, other important factors should be considered. LASIK is a serious medical procedure that must be performed by a highly skilled surgeon with exceptional training and experience. Choosing a surgeon based only on price alone is gambling with one’s vision. The decision should incorporate the cost of LASIK eye surgery and financing options together with the reputation of the practice, the technology used and the surgeon’s skill and experience.

Review and research the technology

You should pay attention to the technology used by a LASIK surgeon. As new technologies and techniques emerge, LASIK also evolves, providing patients with better results and less discomfort. A surgeon should offer customized lasers and technology for optimal results. Many of these new LASIK technologies provide highly accurate measurements and laser technology for optimum outcomes. To learn more about our customized technology, you can visit websites that specialize in providing consumers useful information about LASIK and the newest and safest laser technology such as


Ask around

One of the best ways to choose a LASIK eye surgeon is through word-of-mouth. Your friends and family who have had the procedure are often more than happy to recommend a surgeon. These sources may also provide detailed information about a doctor’s personality, the cost of LASIK eye surgery and quality of patient care that a website or advertisement may not offer.

You can also ask your ophthalmologist, optometerist, or eye care professional for a referral to a LASIK surgeon. Doctors who are familiar with their patient’s unique vision correction needs can assist in the process of finding a qualified LASIK surgeon who specializes in a variety of special vision conditions.

To learn more about a particular LASIK surgeon, you can ask the LASIK surgeon for references or ask to consult with their previous patients. References can help you learn more about how well a LASIK surgeon treats patients both medically and personally.

Surf the Web

The Web is a useful and convenient tool that allows consumers to easily research LASIK surgeons. Many doctors have websites that highlight specific details about their practices, including the technology and lasers they use and surgical fees. A LASIK surgeon’s Web page may also outline the surgeon’s education and certifications.

The Web can also be useful for verifying a surgeon’s credentials. Many official ophthalmology organizations, such as the American Academy of Ophthalmology (

) and the American Board of Ophthalmology ()have websites that allow consumers to search for officially accredited surgeons in their area.

Consumers can also visit consumer advocacy organizations’ websites. For example, the National Consumers League offers tips on choosing a physician. These groups also specialize in providing public warnings about untrained or unofficially certified LASIK surgeons to prevent medical malpractice.

While you should prepare to spend around 90 minutes at your doctor’s office for both your preop vision exam and treatment, the surgery itself takes less than 10 minutes. In fact, the laser will be used on each eye for less than a minute.

View All

Read what just a few of our 500,000+ happy patients have to say about Lasik.

Sunapee, NY

I could not see my son's face in the morning without searching for my glasses and I could not get out of bed without tripping over anything in my path. Almost 2 years ago I had the surgery, and I can now see everything without any help, or squinting. I will never miss a smile or cute face that my child makes!

Bennington, NY

The exam was thorough and the staff explained everything throughout the process and made me know I was in capable hands. On my treatment day, I was nervous, but the staff took great care of me, and before I knew it, the procedure was over and I was home. The staff took great care of me!

Schenectady, NY

After LASIK I see better than ever before in my life and the best part is I have no worries about contacts or glasses. I can ride my motorcycle worry free, I have no dry contacts, and no misplaced glasses. LASIK put my life in focus!

Amsterdam, NY

Enough was enough! My contacts caused conjunctivitis and my glasses hurt my ears. I am so elated with the outcome of my LASIK. Being able to see clearly without glasses or contacts, in a more natural way, has made all the difference in the world to me.

Ft. Edward, NY

After hearing from my co-workers how great their LASIK treatments turned out and having been offered LASIK at a great value, I decided to get LASIK. It was an immediate success for me. The office staffs' knowledge was comforting. A week after my treatment, I was 20/15 and very happy.

Bronx, NY

Even though I had to drive 4 hours for each visit, I would do it all over again for the outcome. To be able to see again was something I never thought would be possible.

Tell Us About Your Lasik Plus Experience

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